LEGAL
Refund & Cancellation Policy
Last updated: August 5, 2026 · Not final legal counsel-reviewed text — a good-faith, detailed draft that will be reviewed by counsel before payments launch.
1. Cancellation
You may cancel your Pro or Premium subscription at any time from the billing page. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then, and you will not be charged again after that date. There is no cancellation fee.
2. Auto-renewal
Pro and Premium subscriptions renew automatically at the end of each billing period until you cancel. We will not surprise you: your plan, price, and next renewal date are always visible on the billing page before and after you subscribe.
3. Refunds
Because this is a digital subscription delivered instantly upon payment, we do not offer refunds for partial billing periods or for time already used, in line with standard SaaS practice. If you experience a genuine technical failure that prevented you from using the service you paid for, contact us within 7 days of the charge and we will review it in good faith — approved refunds are issued to the original payment method within 5–10 business days, depending on your bank/card issuer.
4. Duplicate or erroneous charges
If you believe you were charged in error, charged twice for the same billing period, or charged after a cancellation that should have taken effect, contact us with your account email and the date of the charge — we will investigate and refund any confirmed error in full.
5. Free tier and redeem codes
The free plan requires no payment and carries no refund obligation. Premium trial codes (redeemed on the billing page) are also free and time-limited — they carry no payment and therefore no refund is applicable.
6. Chargebacks
If you have a billing concern, please contact us first — we resolve the large majority of issues directly and faster than a card-network dispute process. Filing a chargeback without contacting us first may result in your account being suspended while the dispute is investigated.
7. Currency and processing
Charges are processed in the currency shown at checkout. Refunds are issued in the same currency and to the same payment method used for the original charge; any currency-conversion or bank fees on your end are outside our control.
8. How to request a refund
Email billing@interviewforge.ai with your account email and the date of the charge. We aim to respond within 3 business days.